❓ FAQ — unlockfile.app

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🔓 What we do

What does unlockfile.app do?

We recover passwords for files you own but lost access to. We use GPU-accelerated attacks (hashcat + custom rules) to try millions of password combinations per second.

¿Qué hace unlockfile.app?

Recuperamos contraseñas de archivos que son tuyos pero perdiste el acceso. Usamos GPUs para ejecutar ataques que prueban millones de combinaciones por segundo.

What file types can you unlock?

• Office: Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint.
• Archives: ZIP, RAR (all versions), 7z.
• PDF (both owner password and user password).
• BitLocker (drive encryption).
• KeePass (password manager database).
• Other: crypto wallets, old Office files (pre-97), some custom formats — ask us.

Which are easiest / fastest to recover?

• Easiest: ZipCrypto ZIP files, Office 97-2003 (old format).
• Medium: modern Office files with short passwords, PDFs.
• Harder: 7z (AES-256), RAR 5, BitLocker, KeePass master passwords.

Difficulty depends on the password length and character set you used, not just the file type.

💰 Pricing

How much does it cost?

• Free diagnosis (15 minutes): always. We tell you if your case is viable.
• Success fee model: you pay only if we recover. Typical range USD 30-100 per file.
• Complex cases (BitLocker, KeePass, large wallets): USD 100-500 per case.
• No upfront payment in 90% of cases.

Do I pay anything if you fail?

Nothing. If we can't recover the password, you pay zero. We issue a Certificate of Deletion confirming all your data was erased from our systems.

How do I pay after recovery?

Once we confirm the password works: 1. We send you the invoice. 2. You pay via transfer (AR), Mercado Pago (AR), USDT (BEP20/TRC20), PayPal, or bank wire. 3. Payment within 24 hours of delivery. 4. We send you the password via secure channel (Signal or PGP).

Why success-fee instead of upfront?

Because it aligns our incentives with yours: - We won't take a case we don't think is viable. - We give you honest probability estimates during the free diagnosis. - You risk nothing by starting.

🔒 Security & privacy

Will I need to upload my file?

No. Never. This is our most important policy.

You run a small helper script on YOUR machine. It extracts only the cryptographic hash (a mathematical fingerprint of the password strength). The hash is uploaded to our server; the file never leaves your machine.

The hash alone cannot be reversed to the file or the password. It only lets us try passwords against it.

Why is "no upload" important?

Because your file likely contains sensitive data (contracts, financial records, personal information). You should never upload sensitive files to a third-party service for password recovery — that's how data leaks happen.

Services that require you to upload files are cheaper per case but riskier. We chose the safer architecture even though it's more work for us.

What do you do with the hash after my case?

• If we recover the password: hash is deleted within 7 days of delivery.
• If we fail: hash is deleted within 48 hours of case closure.
• In both cases, you receive a Certificate of Deletion with the exact method and date.

What about the recovered password? Do you keep it?

No. Once we deliver it to you securely and you confirm receipt, we immediately erase all copies from our systems. The password is yours alone.

Can you open my file without telling me?

We never have your file — only the hash. So even if we wanted to, we couldn't access your file content.

Is your service GDPR / LGPD / Argentine Law 25.326 compliant?

Yes. See our full Privacy Policy.

⚙️ Process

What's the step-by-step?

1. Free diagnosis (15 min): you describe the file and what you remember about the password.
2. Quote: we estimate probability, time, and success fee.
3. Proof of Ownership: you show us you own the file (receipts, screenshots, account match).
4. Hash extraction: you run our script on your machine; the hash comes to us.
5. Recovery work: we run GPU attacks. Updates every 24-48h.
6. Delivery: if successful, we send you the password via secure channel.
7. Payment: within 24h of delivery.
8. Deletion: we erase all case data and send you a Certificate of Deletion.

How long does it take?

Depends on password complexity: - Short, simple passwords: minutes to hours. - Medium complexity: hours to 1-2 days. - Complex passwords with hints: 1-7 days. - Very complex (no hints): often infeasible — we tell you upfront.

What do you need from me to get started?

• The file type and version (e.g., "Excel 2019 .xlsx").
• When you created the file (year is enough).
• Any hints about the password:
• Approximate length.
• Character types (upper, lower, digits, symbols).
• Words/patterns you typically use.
• Similar passwords you remember from other accounts.

The more hints, the higher the success probability.

Can you recover anything if I remember nothing?

Usually no. If you have zero hints, the math against a random 10-char password exceeds the capabilities of any GPU farm in a human lifetime.

Our advice: before giving up, spend a few days actively recalling. Check old notebooks, email attachments from when you created the file, password managers. Often hints surface when you stop actively trying.

🎯 Legal & ethics

Will you recover a file that's not mine?

No. We only work on files you own. We require Proof of Ownership before starting any work.

Examples of what we accept: - Purchase receipt showing you bought the software or the device the file came from. - Screenshots of file metadata showing you as creator. - ID that matches the account name associated with the file.

What if it's my family member's file and they passed away?

We can help in some cases with proper succession documentation (inheritance decree, will). This requires legal paperwork before we start. Consult with a lawyer specialized in digital estate first.

What if it's an ex-partner's file I need to access?

No. Even with emotional or practical urgency, we don't work on files you didn't personally own. This would be a privacy violation regardless of local law.

Is this service legal?

Yes, in the context of recovering your own files. Password recovery on your own data is legal in every jurisdiction we operate in (AR, US, EU, UK, CA, AU, etc.).

Using password recovery services to access files belonging to others (without their authorization) is illegal in most jurisdictions and a violation of our Terms of Service.

What about corporate files where I'm the owner but my employer uses them?

If you created the file as part of your job, your employer likely owns it. In that case: - They should be the one requesting recovery. - We work with them directly. - You'd need authorization from them as owner.

🧰 Technical

What tools do you use?

• Hashcat (industry standard for GPU password recovery).
• Custom rule sets developed over years of cases.
• NVIDIA GPUs (we operate multiple rigs with consumer and datacenter cards).
• Personal dictionaries built from client hints.

How fast are your GPUs?

Depends on the hash type. For reference: - ZIP (PKZIP): 1-10 billion passwords/second. - Office 2007+ (AES-256): 1-10 million passwords/second. - PDF: depends on encryption level. - BitLocker: 100-500 thousand passwords/second.

Why are some formats so much slower?

Modern formats (Office 2007+, AES-256 ZIP, BitLocker) are intentionally designed to be slow to attack. Each password attempt has computational overhead that limits how fast you can test.

Can't I just do this myself with a script on my laptop?

You can, but: - Your laptop is likely 100-1000× slower than our GPUs. - We have optimized rule sets from years of experience. - A 48-hour attack on our GPU cluster could take months on a laptop.

Do you use AI to guess passwords?

Not really. "AI" is oversold in this space. We use: - Smart rule-based attacks (learned patterns). - Personal dictionaries built from your hints. - Combinator attacks (mix-and-match of known elements).

The "magic" is in the human analysis of your hints + the right tool for each file type.

🤔 Decision-making

How do I know this isn't a scam?

Reasonable question — this space has many scammers. Here are our anti-scam signals:

1. We require NOTHING upfront. No retainer, no "processing fee", no crypto deposit. Pay on success only.
2. Free diagnosis in 15 minutes — a scammer wants to charge immediately.
3. No file upload — a scammer might want your file to extract or ransom separately.
4. We decline cases publicly when not viable (won't promise to recover what isn't recoverable).
5. Formal invoices and Argentine company documentation.
6. Real, identifiable people (Joshua Sánchez, CUIT {{cuit}}).
7. Public presence (website, social, reviews).

Should I compare with other services?

Yes, absolutely. Compare: - Success rate: ask them to describe recent cases anonymously. - Pricing model: success fee vs. retainer. - File handling: do they require upload? (red flag if yes for sensitive files). - Legal framework: do they provide a contract? - Timeline: do they give realistic estimates or promises?

How is your service different?

• No file upload (most unique differentiator).
• Success-fee only (aligns incentives).
• Honest rejection of infeasible cases.
• Deletion certificate at case closure.

What if I have a really urgent case?

Email or WhatsApp immediately. We prioritize urgent cases and can start within hours if viable. Don't wait.

📞 Contact

• WhatsApp: {{whatsapp}}
• Email: {{email}}
• Encrypted email: {{proton_email}} (PGP fingerprint: {{pgp_fingerprint}})
• Response time: < 2 hours business hours, < 12h anytime.

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